卖家政策
Welcome to Veyra Source. This Seller Policy (hereinafter referred to as the "Policy") governs the relationship between Veyra Source (hereinafter referred to as the "Platform" or "we") and third-party sellers (hereinafter referred to as "Sellers" or "you") who list and sell products on the Veyra Source marketplace. By registering as a seller, you agree to fully comply with this Policy.
1. Qualifications and Registration
1.1 Seller Qualifications
To sell products on Veyra Source, you must:
Be at least 18 years old or a legally registered business entity
Have a valid government-issued identification document (for individuals) or business registration document
Provide a valid bank account for receiving payments
Possess all necessary licenses, permits, and certifications required to sell products in your target market
For health, wellness, or dietary supplement products: Provide a Certificate of Analysis (COA), Good Manufacturing Practice (GMP) certificate, and any other documents required by applicable law
1.2 Registration Process
Complete the seller application form and provide accurate and up-to-date information
Complete our identity and business verification process (typically takes 3-5 business days)
Agree to this Seller Policy, Terms of Service, and Privacy Policy
Pay any applicable seller registration or subscription fees disclosed at the time of registration
1.3 Account Security
You are responsible for maintaining the confidentiality of your seller account credentials.
Notify Veyra Source immediately of any unauthorized account access.
We reserve the right to suspend or terminate suspicious accounts.
2. Product Listing Standards
2.1 Permitted Products for Sale
Products sold on Veyra Source must be legal, authentic, and comply with all applicable federal, state, and local laws. Permitted categories include, but are not limited to:
Health supplements (with supporting documentation)
Skincare and beauty products
Fitness and nutrition products
Laboratory supplies and accessories
Other categories approved by Veyra Source
2.2 Prohibited Products
The following products are strictly prohibited from sale:
Counterfeit or substandard products
Illegal substances, including controlled and unapproved drugs
Products making false or unsubstantiated health claims
Products with mislabeled or adulterated labels
Weapons, ammunition, or hazardous materials (unless specifically approved)
Products infringing on third-party intellectual property rights
Any product violating regulations of the U.S. Food and Drug Administration (FDA), Federal Trade Commission (FTC), or other regulatory agencies
2.3 Product Information Requirements
Each product description must include:
Accurate title — Clear, descriptive, and free of keyword stuffing
High-quality images — Minimum 1000×1000 pixels, white background preferred, no misleading editing
Detailed description — Ingredients, specifications, instructions for use, and warnings
Correct category and subcategory assignment
Transparent pricing — No hidden fees; all costs must be publicly disclosed
Accurate inventory — List only the products you can supply
Required Certifications — Upload COA, GMP, or other relevant documents if applicable
2.4 Product Claims
All health, wellness, or performance claims must be true, not misleading, and supported by sufficient and reliable scientific evidence.
Unless the product is an FDA-approved medicine, the seller may not claim to diagnose, treat, cure, or prevent any disease.
If applicable, a disclaimer must be included, such as "*These claims have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease."
3. Pricing, Fees, and Payment
3.1 Pricing
Sellers set their own product prices.
Prices must be in USD and include all applicable taxes and fees unless otherwise configured.
Dynamic pricing (automatic price changes) is allowed, but must not be deceptive or manipulative.
Price gouging is prohibited. Emergency situations are not handled.
3.2 Platform Fees
Veyra Source charges the following fees:
Referral Fee: [X]% of the total sale price (varies by category) (Please refer to the fee schedule)
Subscription Fee: Professional Seller Plan [$X] per month (optional)
Payment Processing Fee: [X]% + [$X] per transaction
Veyra Source Logistics Service (FVS): Additional storage and logistics fees apply (see FVS policy)
All fees are non-refundable unless otherwise stipulated by law.
3.3 Payments
Payments are processed every **14 days** (bi-weekly) via ACH bank transfer or wire transfer.
To handle potential returns or disputes, funds will be held for at least **7 days** after order delivery.
Minimum Payment Amount: **US$50**.
Payments may be delayed or withheld in cases of suspected fraud, policy violations, or excessively high return rates.
Sellers are responsible for any bank charges associated with receiving payments.
3.4 Taxes
Sellers are responsible for all taxes.
Responsible for calculating, collecting, paying, and declaring all applicable sales tax, VAT, or other taxes.
Veyra Source may provide tax calculation tools but does not assume tax liability.
Sellers must provide a valid Tax Identification Number (EIN or SSN) upon registration.
4. Order Fulfillment and Shipping
4.1 Order Processing
Sellers must confirm and process orders within **24 hours** of receiving them (excluding weekends and public holidays).
Orders must be shipped within the processing time specified on the product details page (default: 2 business days).
Sellers must provide a valid tracking number for all shipments.
Failure to ship on time may result in order cancellation, account penalties, or suspension.
4.2 Shipping Standards
Use reliable logistics carriers (e.g., USPS, UPS, FedEx, DHL, etc.).
Provide an accurate estimated delivery date.
Properly pack products to prevent damage during transit.
Include a packing list containing order details and seller contact information.
International shipping must comply with all customs regulations. Regulations and Required Documents
4.3 Shipping Costs
Sellers may set their own shipping costs or offer free shipping.
Shipping costs must be clearly displayed on the checkout page.
Sellers must not charge excessive shipping costs to avoid impacting actual costs.
4.4 Order Cancellation
Sellers may only cancel orders for legitimate reasons (out of stock, incorrect pricing, suspected fraud) and must notify the buyer promptly.
Frequent order cancellations may result in account penalties.
Buyers may cancel orders before shipment according to the Buyer Cancellation Policy.
5. Returns, Refunds, and Disputes
5.1 Return Policy
Sellers must provide a minimum **30-day return period** for unused, unopened, and well-packaged products.
The return policy must be clearly stated on each product detail page.
Sellers must accept returns or exchanges of defective or damaged products at no cost to the buyer.
Opened health supplements and personal care products may not be returnable for hygiene reasons, but the reason must be clearly disclosed.
5.2 Refund Processing
Refunds must be issued within **5 business days** of receiving the returned goods.
Refunds will be returned to the original payment method.
Original shipping costs are non-refundable unless the return is due to seller error or product defect.
If the return is due to seller error, product defect, or the item not matching the description, the seller is responsible for the return shipping costs.
5.3 Disputes and Chargebacks
Sellers should respond to buyer messages within **24 hours**.
Veyra Source can mediate disputes between buyers and sellers.
When a dispute escalates, the seller must provide evidence (tracking information, photos, communication records).
Chargebacks due to seller error or policy violation will be the responsibility of the seller, plus a chargeback fee of [$X].
Excessive chargebacks may result in account suspension or termination.
6. Customer Service Standards
6.1 Response Time
Respond to buyer messages within **24 hours** (business days).
Maintain at least **90%** customer satisfaction.
Professionally and promptly resolve buyer issues.
6.2 Communication
All communication should use professional and courteous language.
Do not contact buyers to handle transaction-related matters through channels other than the Veyra Source messaging system.
Do not solicit sales outside the platform or direct buyers to external websites.
Do not send unsolicited marketing messages to buyers.
6.3 Reviews
Sellers must not manipulate reviews through rewards, fake reviews, or requests to delete reviews.
Sellers may respond to negative reviews professionally, but may not delete them unless they violate our review policy.
Sellers may request reviews from buyers, but may not link discounts or refunds to positive reviews.
7. Intellectual Property
7.1 Trademarks and Copyright
Sellers may not use Veyra Source or third-party trademarks, logos, or copyrighted materials without authorization.
Product images, descriptions, and content must be original or legally authorized.
Sellers are responsible for ensuring their products do not infringe on third-party intellectual property rights.
7.2 Counterfeiting Policy
Selling counterfeit goods is a zero-tolerance violation.
Any seller found selling counterfeit products will have their account immediately terminated, and all funds may be confiscated.
Veyra Source We will collaborate with brand owners and law enforcement to investigate counterfeit goods.
7.3 Brand Registration
Brand owners can register with the Veyra Source Brand Registry to protect their intellectual property.
Registering a brand grants access to enhanced content tools, infringement reporting, and brand protection features.
8. Prohibited Activities
The following activities are strictly prohibited and may result in immediate account suspension or termination:
Fraud: Providing false information, manipulating sales, or engaging in deceptive practices.
Conspiracy:Colluding with other sellers to manipulate prices, reviews, or search rankings
Account Sharing: Unauthorized transfer or sharing of seller accounts
Fee Circumvention: Manipulating transactions to evade platform fees
Harassment: Abusive, threatening, or discriminatory behavior towards buyers, other sellers, or Veyra Source staff
Data Scraping: Unauthorized collection of platform data or user information
Malware: Spreading malware or links through product listings or communications
Off-Platform Transactions: Actively encouraging buyers to complete purchases outside the Veyra Source platform
9. Account Suspension and Termination
9.1 Violations and Penalties
Veyra Source employs a tiered penalty system:
First Violation: Written warning and corrective action required
Second Violation: Temporary account suspension (7-30 days) and/or removal of product listings
Third Violation: Permanent account termination
Serious Violation* (Counterfeit, Fraud, Illegal Products): Immediate permanent account termination without further notice
9.2 Appeal Process
Sellers may file an appeal within **14 days** of receiving the suspension or termination notice.
Appeals must include a written rectification plan and any supporting documentation.
Veyra Source will review the appeal within **7-10 business days** and notify the seller of the review result.
Permanent termination for serious violations is final.
9.3 Post-Termination
Upon termination, all listings for products for sale will be removed.
Remaining funds will be retained for **90 days** to cover returns, refunds, or disputed payments.
After the retention period, any remaining funds will be released to the seller.
Sellers with terminated accounts may not register new accounts without prior approval.
10. Data Privacy and Security
10.1 Buyer Data
Sellers may only use buyer data (name, address, contact information) to complete orders.
Sellers may not store buyer data for longer than necessary to complete the transaction.
Sellers must comply with all applicable data protection laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) (if applicable).
Sellers may not sell, rent, or share buyer data with third parties.
10.2 Security
Sellers must take reasonable security measures to protect buyer and account data.
Any data breach must be reported to Veyra Source within **24 hours** of discovery.
Veyra Source is not liable for data breaches caused by seller negligence.
11. Insurance and Liability
11.1 Product Liability
Sellers are solely responsible for the safety, quality, and legality of their products.
Sellers must purchase adequate product liability insurance for their product categories.
Veyra Source is not a party to the transaction and assumes no liability for product defects, personal injury, or damages.
11.2 Indemnification
Sellers agree to indemnify and hold harmless Veyra Source from and against any claims, damages, losses, or costs arising out of or relating to their products, product information, or actions on the platform.
12. Policy Modification
Veyra Source reserves the right to modify this Seller Policy at any time.
Sellers will receive notification of significant changes via email or in-app notification at least **14 days** prior to the changes taking effect.
Continuing to use the platform after the effective date indicates acceptance of the revised policy.
Sellers who do not agree to the changes may close their accounts before the effective date.
This Seller Policy is part of the Veyra Source Terms of Service and should be read along with all other platform policies.
