支持政策

Veyra Source — Customer Support Policy

Customer service is unavailable on weekends and U.S. federal holidays. Requests made outside of business hours will be responded to the next business day.

We can help you with the following issues:

- ✅ Order status, tracking, cancellation, and payment issues

- ✅ Product information, ingredients, COA (Certificate of Analysis) application, and usage guidelines

- ✅ Shipping, delivery, and package loss claims

- ✅ Returns, refunds, exchanges, and product defect claims

- ✅ Account, password, subscription, and membership plan issues

- ✅ Website and checkout technical issues

Important Note

Our customer service representatives are not practicing medical professionals. We cannot provide medical advice, diagnosis, or treatment. Product information is for general educational purposes only. Always consult a healthcare professional before taking any supplement or undertaking any health program.

These statements have not been evaluated by the U.S. Food and Drug Administration (FDA). This product is not intended to diagnose, treat, cure, or prevent any disease.

Escalation Issues

If your request is still not resolved, please reply "escalation" in the email subject line. Your request will be reviewed by the team leader (within 48 hours), the support manager (within 5 business days), and the implementation solution team (for key issues).